Category Archives: Great Companies Who Deserve Your Business

I Love This Company!

gift from Chewy.com

My friend Stephanie Youmans Wilson shared this post by Laura Waltenburg on Facebook recently. Since this is yet another reason to love Chewy.com, I wanted to share it with you.

 

“My sister and brother-in-law tragically lost both of their dogs this past weekend. After this happened they received two 40 pound bags of dog food that they had ordered from Chewy.com. My brother-in-law sent them an email requesting permission to send the dog food back for refund minus the shipping cost. They responded with unbelievable kindness. They credited their credit card for the full purchase price and asked them to donate the dog food to a local shelter. They sent a second email requesting a picture of one of the dogs to put in their memorial book to honor her. And then today my sister and brother-in-law received these beautiful flowers from Chewy.com. I wish I could tell everybody this story. This is the kind of story that needs to go viral. This is an incredible company.”

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Shameless Plug for Chewy.com

Chewy.com

This is a shameless plug for the website Chewy.com.

I’ve bought about 6 things there since we got our new puppy.

  • First, it’s easy to order from their website.
  • Second, their delivery time is amazingly fast. You feel almost as if you just ordered it and it arrives.
  • Third, their quality is great.
  • Fourth, their customer service is outstanding. I just discovered this today.

I had ordered a collar for Amber. I meant to order a regular 1″ wide nylon collar with a snap closure. What I actually ordered was a martingale collar, which was a choke collar competitor, which wouldn’t work with our setup.

I called customer service. I got right through, didn’t have to go through a phone tree, didn’t have to press ‘1’ to continue in English. I told the man I wanted to return an item.

The man asked me, “What’s wrong with it? I told him flatly that, due to my own stupidity and sloppy reading, I had ordered the wrong thing and needed to return it. He laughed, telling me he did that all the time. He told me he would give me credit in the full amount of the item, tax, and shipping, credited to my credit card, which would take 3 to 5 business days. When I asked about returning the collar I had received, he just said, “Please give it to a charity or someone who might enjoy it.”

I sat for a moment, dumfounded. I told him that I had ordered 5 or 6 things from Chewy.com and had just found ANOTHER reason to tell people what an outstanding company it is.

If you have pets or know people who have pets, please spread the word to give Chewy.com a try. I rarely give shameless plugs for companies, but this one is outstanding.

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