I told you that I was very happy with the carpet cleaning company, ChemDry, in another post.
I went to their website yesterday and left a good review, thinking it might help them reach more people.
This morning I called the office, told the lady my name, and reminded her that I had my carpet cleaned yesterday afternoon. She said, “Yes, is there a problem?”
I went on to tell her that I couldn’t be happier with the job that Alex and Sao (spelling?) did. That they were careful, courteous, and professional. I also thanked HER for being so nice on the phone, and being so good at her job.
There were a couple of seconds of silence. She finally said, “I’m speechless. This is so nice.”
It reminded me how important it is to let people know when they do a good job, thanking them personally, and in any way you can think of to show others you’re happy with them.
I told her that she was so courteous and the company did such a good job that they stood out – particularly in this day and age where you feel like a number, or a necessary irritant in someone’s day. How NICE it is that someone calls you when they will be delayed, when the bill is what they SAID it would be, that they are super careful not to make a mess or hurt anything.
It was obvious that she was thrilled and that I had given her a much-needed boost.
After I got off the phone, I made a mental note to myself to be more conscientious in my efforts to say THANK YOU. I always try to be kind, but it only takes a few minutes to shake the workers’ hands and THANK them for a job well done. It only takes a few minutes to call and THANK the lady who is so nice and helpful when you call. It only takes a few minutes to let others know you’ve found a company worth your business.
Good job, ChemDry – and THANK YOU!