What should have been a simple thing turned into a 45-minute, really annoying chore.
We received our new Humana ID cards in the mail today. As I got ready to put them in my purse, I noticed that the doctor’s name was incorrect on the back of both cards. I thought it probably didn’t matter, but then I decided to call and make sure.
It DID matter.
First, I had called on my cell phone and they didn’t have a record of that. I got so teed off I hung up and called on the phone beside my computer, also a cell phone, but on a base with a different phone number. I had to go through the phone tree again – ONE OF MY FAVORITE THINGS! – and this time, they accepted the phone number from which I was calling with no problem.
I talked to a very nice man, but it was a long, drawn-out process to finally change the doctor’s name on the back of my card. Then I said, “I need to do the same change on my husband’s card.” Even though we have gone so far as to write a LETTER to put in my husband’s file saying that I have the power to handle any and all things for him, since he HATES bureaucracy of any kind and has the patience of a fruit fly, the man insisted that my husband get on the phone and tell him that it was okay that I handle this change for him. By the time I got back on the phone, the man had at least one fewer layers of skin.
THEN, at the end of what should have been a quick change on our computer records, he tried to get me to schedule my wellness check, my mammogram, and my colonoscopy. Do I need to tell you that his efforts in this regard were totally unappreciated? I gritted my teeth when I told him that those things were between me and my physician, whose name would finally be on my card, if he handled my request.
The end result was that they are sending us new cards, but we had three teed-off people by the end of the conversation.